UPS Management Pilot Disability Insurance

Delta Pilots Mutual Aid and Harvey W. Watt & Co. have partnered for many years to provide benefit options to Delta pilots. Their staff is always professional and courteous. They consistently provide valuable information based on their extensive airline knowledge and claim expertise. We look forward to a continued working relationship with them.

Captain Jude Vick
Chairman, DPMA

Dear Pat,

I called when I found out that I was having serious problems with my First Class Medical Certificate.

You directed me to call Dr Audie Davis, which I did. He was very kind and very knowledgeable about my particular problem.

He did not just sit back and suggest things that I should do, but instead took my case and worked directly with the FAA for me. I will not go into the particulars, but, mine was a rather complicated case. Dr Davis stayed in touch with me updating me on how things were going.

Then, after a couple weeks Dr Davis called me and faxed me my temporary certificate from the FAA. I consider it a miracle, an answer to prayer, and I am very appreciative to him and you folks at Harvey Watt.

Thanks for being there when I needed some help, and please pass along my thanks to Dr. Davis.

Captain John
Jamestown, OH
Northwest Pilot

Mr. Young,

I am happy to report that I have received my First Class Medical from the FAA and a green light from my ENT Doctor to return to work. I will resume my duties on June 22ND.

I wish to take this opportunity to thank you for the time you took to present my case to your board for approval. You helped make what could have been a very long and complicated process simplified and routine. It has been a pleasure to work with you.

Thanks you again for your help.

Capt. Stephan
Flanders, NJ
Continental Airlines

Ms. Octavia Wooten was great!! She made the entire process easy for me and answered all of my questions immediately. Thank you Octavia for all of your hard work and quick responses!

Captain J.
Houston, TX 77205
ExpressJet Airlines, Inc.,

Ms. Keila,

Thanks for your continuing help concerning Larry’s disability. Your attentiveness puts our minds at ease.

Michelle
Wife of Capt. Robert
Helotes, TX
Delta Air Lines

Ms. Keila,

I am writing this letter in recognition of the outstanding service provided to me from Ms. Keila Mosley. During my recent time spent on disability, I had numerous questions about my claim, in terms of how to properly fill out my claim forms, when and where to send them, and other general questions concerning proper protocol, etc. Each and every time I called for clarification, I was met by outstanding service and understanding. She would always set me on the right path and answered all of my questions in a very prompt and professional manner. Aside from her professionalism, Keila also encompassed a demeanor which helped put me at ease during this trying transition to recovery. I am truly grateful. Her guidance and help made a big difference in helping me get back to flight status with Delta Air Lines.

First Officer Kevin
Lebanon, OH
Delta Air Lines

We are extremely pleased with Brenda’s management of our Pilot Loss Of License claims. She is thorough, professional, and merely fulfilling her obligations as the Plan Administrator.

Welfare Benefits Department
Southwest Airlines Co.

Dear Dana in Aeromed Dept,

Wow, Steve said you were really good at what you do and he wasn’t lying. I want to thank you for being such a big help and for taking care of this for me. I wish you could fill me in on how you got this taken care of so fast! Thanks again for all your help and also please pass that on to the doctors you work with, I would appreciate it.

Captain Pete
Aspen, CO
US Airways

Dear Robin,

Again, I want to thank you and everyone else who was involved in getting me back in the air. Every year it seems to be some sort of obstacle that has to be cleared before I can get legal again. This year, however, it was a doozey!

My AME here in Asheville said that I must know some mighty big folks down in Atlanta to get things pushed through the way we did! I don’t know all of what went on but I do know that you and the others involved did a tremendous job in getting things to happen. Hopefully the next time we have to do this it will all go nice and smooth.

I appreciate all of your efforts and anguish over getting this wrapped up for another year. Thank you very much for your concern and help in this matter and I will talk to you soon (or whenever another medical catastrophe erupts). Take care.

Captain Robert
Arden, NC
US Airways

I just wanted to drop a quick thank you for all of your help. I completed my requalification this morning and return to the line next Monday.

Had I not had your assistance, I am certain I would not be back at work as soon.

First Officer Brad
South Berwick, ME
US Airways

Thank you Dana for all your help in this. I could not have done it without you. Both you and the doctor there have been very reactive getting all this done for me. Again I THANK YOU.

First Officer Mike
Florissant, MO
US Airways

Octavia,

Thank you so much for the efforts of yourself and Dr. Davis throughout the appeal process regarding my license. I have really appreciated you support. Great job!

Captain Gene
Siloam Springs, AR
American Airlines

Brenda,

Thank you for your assistance and the updated certification of my disability.

I was able to refinance my mortgage to lower my house payment, which really helps me with my bills.

Captain M.
Indialantic, FL
Delta Air Lines

Brenda,

Thanks for your prompt responses in answering all of our questions and for doing such a great job. You’re awesome.

Group Benefit Claim Operations
Hartford Life Insurance Co.

Dear Octavia and Michael,

I wanted to thank you both for your phone calls yesterday. It meant a great deal to me to hear from you and help alleviate much of the anxiety that I feel being on disability. I never would have thought my flying career would have ended up this way.

Over these many years of sickness I have learned a great deal about living in constant pain, but I have also learned a great deal about the healthcare system, doctors, nurses, and insurance companies. It is mind boggling for anyone to sometimes comprehend and even more so when you are seriously ill.

The point of this note is tell you both that I appreciate the respect and kindness you showed me yesterday. My life is difficult but you both made me feel just a little better with your genuine concern and caring phone calls. I know it’s your job, but you went far beyond many of the professionals I have met and worked with over the years.

Thank you very much, I greatly appreciate your help.

Captain Roger
Wilton, CT
American Airlines

The journey to recovery would have been far more difficult without the support of my claims consultant. She helped me keep up with all the confusing paperwork as I moved into long term disability, always offering expert advice and instruction. She was always there to lend positive emotional support through the ancillary difficulties that arise from disability. Her professionalism and compassion was truly refreshing considering the lack of care and concern my family has experienced with other insurance administrators.

Harvey Watt should be commended for hiring excellent employees.

First Officer Rand
Sewanee, TN
Delta Air Lines

You are wonderful to work with and have been extremely helpful to me this year.

Absence Management
Delta Air Lines

The FAA has approved my return to work, and my AME has issued a 1st Class Medical Certificate. I sent my package to Dr. Faulkner today, and he promises a quick turn-around. I anticipate my return to active employee status shortly.

I cannot emphasize how much you have done for me throughout this last ten months. In some places, there still is a “Delta Family”. God Bless!

Captain Keith
Fayetteville, GA
Delta Air Lines

This has been a long and highly arduous process for me. I am grateful for the encouragement and good will you have provided in your emails. I only wish I had gone to the doctor early on. Nevertheless, for the first time in years, I feel like I am going to have a life.

Captain William
Lincoln, NE
American Airlines

Thank you for the good work you do for us. I really appreciate how helpful you’ve been, and how helpful and friendly you always are. You lighten up a process that is by its nature depressing and difficult. We are fortunate to have you and I hope you’ll be around for a long time.

First Officer Vaughn
Peachtree City, GA
Delta Air Lines

Mike Young did an absolutely outstanding, professional job throughout the process! Thanks you.

Captain Terry
The Woodlands, TX
Continental Airlines

I received all the assistance I needed to help plan my return to work and was surprised how quickly they helped me get back!

Captain William
Jet Blue

I would like to convey my appreciation and admiration for two of your employees who were indispensible to me during this past year. Robin Alston and Cindy Burch were instrumental in navigating the insurance issues confronting me in my Long Term Disability paperwork. Both were so helpful to me and really went above and beyond the call of duty to assist me throughout the past year.

Thank you for hiring such knowledgeable and caring individuals who took the time necessary for me to understand the insurance processes, and timetables to ensure my on-time completion of forms, appointments, and paperwork. They made this difficult time in my life more palatable by far, than I thought it could be. Again, thank you for your responsible and friendly employees- they were a pleasure to know.

Captain Brent
Incline Village, NV
Federal Express

I’m in a situation that I never thought would occur, so I’m glad I had your insurance.

I guess I planned ahead, fortunately.

Captain, MD-80
Dallas, TX
American Airlines

Everyone I worked with was always very helpful, and I ask a lot of questions!

Captain Dwight
Greenville, NC
Atlas Air

The way I feel now is that Harvey Watt insurance should be mandatory for any airline pilot.

Captain L-1011
Atlanta, GA
Delta Air Lines

The past year of my life has been a traumatic one, to say the least.

The loss of a lifelong love affair with airplanes and flying has not been easy to endure. However, I can say with all honesty, the blow to my career has been substantially blunted in large part due to you and your organization.

Flight Engineer, B-727
Minneapolis, MN
Northwest

The service and support the Watt Company has provided me during the darkest days of this personal tragedy of a career loss will always be special.

First Officer, B-737
US Airways

I wish to express my heartfelt thanks for getting me returned to work so fast.  The service and assistance I received was above and beyond anything I could have every imagined.

Captain, DC-10
Chicago, IL
United Airlines

I appreciate you for all of your kind and thoughtful help during this process.

Captain Stephen
Northwest Airlines
Little Rock, AR

They were a "10" our of 5.  I will highly recomend!

P.S. The other aeromedical outfit my union had does not even hold a candle to you!

Dear Pat:

I called when I found out I was having serious problems with my First Class Medical.  You directed me to call Dr. Audie Davis, you medical director.  He was very kind and very knowledgeable about my particular problem.  He did not just sit back and suggest things that I should do, but instead took my case and worked directly with the FAA FOR ME. 

Dr. Davis stayed in touch with me updating me on how things were going.  Then, after a couple weeks, Dr. Davis called me and faxed me my temporary certificate from the FAA. 

I consider it a miracle, an answer to prayer, and I am very appreciative to him and all at Harvey Watt.

I would like to sincerely say, "Thank you!" 

Please forward my appreciation to Dr. Faulkner, Dr. Davis and all those who worked on my behalf.  Believe it or not it could have been a lot more stressful without all you guys going to bat for me.

I recently completed a questionaire about HW service.  I'm proud to say I was able to give you all excellent marks.  Great job and again, thank you all!

First Officer Tim
US Airways/ USAPA

My Medical Consultant was very knowledgeable and helful in helping me with my FAA medical license concerns.

He acted very quickly and communicated with me often.

My thanks to all of your AeroMedical staff. Outstanding!

Captain James

US Airways/USAPA